Beyond Cupfighting - A company based on Love

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World Appreciative Inquiry Conference 2012

Ilja Heitlager Keynote presented at the #2012waic conference - Ghent, Belgium

Bildung Reisen Business

A Company based on Love
2012 Summit
1-3 February
Ilja Heitlager

silos
Structure build are counter productive

hierarchy

multidisciplinary
teams

experts in front

Outsourcing Performance 2006-2011
Overview of the Dutch market for IT outsourcing

Customer Recommendation
Schuberg Philis 100
Accenture 94
Centric 90
Fujitsu 88
Sogeti 83
Simac 82
Imtech ITC 82
Logica 82
Ordina 81
T-System 72
Atos Origin 70
IBM 70
Capgemini 67
HP Enterprise Services 61
Getronics 59
0 20 40 60 80 100 (%)

2004 - 2011

82
. 8.1 81
.
87
. Customer Satisfactio
7.7
7.2

'04 '05 '06 '07 '08 '09 '10 '11

2004 - 2011

82
. 8.1 81
.
87
. Customer Satisfactio
170
7.7
7.2 FTE
149 Revenues in mill EU
47
.5
35
.0 42.5
30
.4
118
20.2
101
13.2 85
90
.
65
. 65
40 50
'04 '05 '06 '07 '08 '09 '10 '11

timing
TOC
»  No guts
»  Tradition of getting together

All pictures
or under creative commons

www.schubergphilis.com
www.cupfighter.net

Ilja Heitlager
iheitlager@schubergphilis.com
@iheitlager

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Beyond Cupfighting - A company based on Love

1. A Company based on Love 2012 Summit 1-3 February Ilja Heitlager

2. personal craftsmanshi

3. Schuberg Philis Dutch IT company

4. experts few happy customers

5. silos Structure build are counter productive hierarchy

6. 100% critical systems

7. multidisciplinary teams experts in front

8. responsible full

9. personal relationships cupfighting

10. Outsourcing Performance 2006-2011 Overview of the Dutch market for IT outsourcing

11. Customer Recommendation Schuberg Philis 100 Accenture 94 Centric 90 Fujitsu 88 Sogeti 83 Simac 82 Imtech ITC 82 Logica 82 Ordina 81 T-System 72 Atos Origin 70 IBM 70 Capgemini 67 HP Enterprise Services 61 Getronics 59 0 20 40 60 80 100 (%)

12. 2004 - 2011 82 . 8.1 81 . 87 . Customer Satisfactio 7.7 7.2 '04 '05 '06 '07 '08 '09 '10 '11

13. 2004 - 2011 82 . 8.1 81 . 87 . Customer Satisfactio 170 7.7 7.2 FTE 149 Revenues in mill EU 47 .5 35 .0 42.5 30 .4 118 20.2 101 13.2 85 90 . 65 . 65 40 50 '04 '05 '06 '07 '08 '09 '10 '11

14. next?

15. timing TOC »  No guts »  Tradition of getting together

16. match

17.

18.

19. Filmpje

20. energy affection

21. inspire share

22. Kidswall

23. All pictures or under creative commons www.schubergphilis.com www.cupfighter.net Ilja Heitlager iheitlager@schubergphilis.com @iheitlager